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Privacy Policy

Effective Date: 1st July, 2025

Company Name: ProMasterLearningGroup LLC

Website: https://promasterlearninggroup.com/

Contact Email: support@promasterlearninggroup.com

ProMasterLearningGroup LLC (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our consulting services. Please read this policy carefully to understand how we manage your data.

1. Information We Collect

We collect information from you directly, automatically, and through third-party services. This may include:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Company name and job title
  • Business address (if provided)
  • Other identifying information provided through contact forms, consultations, or onboarding

b. Business Information

  • Industry details
  • Size of the organization
  • Business goals, KPIs, and internal challenges
  • Project scope and budget (if shared)

c. Payment and Billing Information

  • Billing address
  • Transaction history
  • Payment method (handled via secure third-party processors like Stripe or PayPal)

d. Technical & Usage Data

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring/exit pages
  • Date and time of visit
  • Location data (approximate)

2. How We Use Your Information

  • To provide and manage consulting services
  • To personalize and tailor strategic recommendations
  • To respond to your inquiries and provide customer support
  • To manage payments and billing
  • To improve website functionality and service offerings
  • To send promotional or informational emails (only with your consent)
  • To comply with legal obligations or defend our legal rights

3. Legal Basis for Processing (for GDPR Compliance)

  • Your consent
  • The necessity to perform a contract with you
  • Compliance with legal obligations
  • Legitimate interests (e.g., improving our services, marketing)

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data with:

  • Service Providers: Hosting, analytics, CRM tools, marketing platforms
  • Payment Processors: Stripe, PayPal, Razorpay (we do not store credit card info)
  • Legal Authorities: When required by law, or to protect our rights and users

All third parties are bound by confidentiality and data protection agreements.

5. Data Retention

We retain your information only as long as necessary to fulfill purposes like service delivery, legal or financial compliance, and support. You may request deletion subject to certain exceptions.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze traffic. You may control cookies via your browser settings, but disabling them may affect functionality.

7. Your Rights

a. For California Residents (CCPA):

  • Know what personal data we collect and use
  • Request deletion of your personal data
  • Opt out of data selling (we do not sell data)

b. For EU/EEA Residents (GDPR):

  • Access, correct, or delete your data
  • Object to or restrict data processing
  • Request your data in a portable format
  • Lodge a complaint with your Data Protection Authority

To exercise your rights, email us at [Insert Email].

8. Data Security

We use industry-standard safeguards like SSL, secure hosting, access controls, and employee training to protect your data. While we strive for maximum security, no system is completely foolproof.

9. Third-Party Websites

We may link to third-party sites. We are not responsible for their privacy practices. Please review their respective privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. Contact us if you believe a minor’s data has been submitted.

11. Changes to This Privacy Policy

This policy may be updated periodically. We will revise the “Effective Date” and notify users where applicable. Continued use of our services implies acceptance of the updated policy.

12. Contact Us

If you have questions, requests, or concerns about this policy or your data, please contact:

ProMasterLearningGroup LLC
📍 Address: Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
📧 Email: support@promasterlearninggroupllc.com